On tour now as special guest of Tommy Emmanuel CGP – Living In The Light · all dates →

Frano Livingston

Privacy Policy

Last updated: 6 November 2026 · Hrvatski ↓

Who is responsible

The controller for personal data processed on franolivingston.com is Branimir Živković, Škrljevo 233/1, HR-51223 Škrljevo, Croatia, e-mail franolivingstonweb@gmail.com.

What data we process and why

  • Orders – name, postal address, e-mail, phone number, ordered products and order history, to process and deliver your order, provide downloads and handle complaints (performance of the contract) and to keep records required by tax law (legal obligation).
  • Customer account – if you create an account: login details and saved addresses, so you can see your orders and downloads (contract). You can ask us to delete your account at any time.
  • Booking/contact form – name, e-mail and your message, to answer your enquiry (legitimate interest / pre-contractual steps).
  • Newsletter – your e-mail address, only with your consent, which you can withdraw at any time via the unsubscribe link.
  • Security – IP address and technical data of requests, to protect the site against spam, abuse and attacks (legitimate interest).

Who receives your data

We do not sell your data. We use the following service providers, only as far as necessary:

  • Tezhost – web hosting (servers in the EU).
  • PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg – payment processing. PayPal processes your payment data as an independent controller; see PayPal’s privacy statement.
  • Google (Gmail) – sending order e-mails from franolivingstonweb@gmail.com.
  • Mailchimp (Intuit Inc., USA) – newsletter, only if you subscribe.
  • Cloudflare Turnstile (Cloudflare Inc.) – spam protection on forms and login; processes your IP address and browser data.
  • YouTube (Google) – embedded videos; YouTube receives data such as your IP address and may set cookies when you play a video.
  • Bandsintown – tour dates shown on the site are loaded from Bandsintown.
  • Postal and courier services – your name and address for delivery of physical products.

Where providers are located outside the EU (e.g. in the USA), the transfer is based on the EU–US Data Privacy Framework or the European Commission’s standard contractual clauses.

How long we keep data

  • Order and invoice data: as long as required by Croatian tax and accounting rules.
  • Customer account: until you delete it or ask us to delete it.
  • Newsletter: until you unsubscribe.
  • Contact enquiries: as long as needed to deal with your enquiry.
  • Security logs (e.g. blocked IP addresses): up to 30 days.

Cookies

We only use cookies that are necessary for the site to work: the shopping cart and checkout session, login, and spam protection. We do not use advertising or tracking cookies. Fonts are hosted on our own server. When you play an embedded YouTube video, YouTube may set its own cookies.

Your rights

You have the right of access to your data, rectification, erasure, restriction of processing, data portability and objection, and the right to withdraw consent at any time. To exercise your rights, write to franolivingstonweb@gmail.com. You also have the right to lodge a complaint with the Croatian supervisory authority: Agencija za zaštitu osobnih podataka (AZOP), Selska cesta 136, 10000 Zagreb, azop.hr.

Pravila privatnosti

Zadnja izmjena: 6. studenoga 2026.

Voditelj obrade

Voditelj obrade osobnih podataka na franolivingston.com je Branimir Živković, Škrljevo 233/1, HR-51223 Škrljevo, e-mail franolivingstonweb@gmail.com.

Koje podatke obrađujemo i zašto

  • Narudžbe – ime i prezime, adresa, e-mail, telefon, naručeni proizvodi i povijest narudžbi, radi obrade i dostave narudžbe, omogućavanja preuzimanja i rješavanja prigovora (izvršenje ugovora) te vođenja evidencija propisanih poreznim propisima (zakonska obveza).
  • Korisnički račun – ako ga otvorite: podaci za prijavu i spremljene adrese, kako biste vidjeli svoje narudžbe i preuzimanja (ugovor). Brisanje računa možete zatražiti u svakom trenutku.
  • Obrazac za booking/kontakt – ime, e-mail i poruka, radi odgovora na upit (legitimni interes / predugovorne radnje).
  • Newsletter – e-mail adresa, samo uz vašu privolu, koju možete povući u svakom trenutku putem poveznice za odjavu.
  • Sigurnost – IP adresa i tehnički podaci zahtjeva, radi zaštite weba od spama, zlouporabe i napada (legitimni interes).

Tko prima vaše podatke

Vaše podatke ne prodajemo. Koristimo sljedeće pružatelje usluga, samo u nužnoj mjeri:

  • Tezhost – hosting weba (poslužitelji u EU-u).
  • PayPal (Europe) S.à r.l. et Cie, S.C.A., Luksemburg – obrada plaćanja. PayPal obrađuje podatke o plaćanju kao samostalni voditelj obrade; vidi PayPalovu izjavu o privatnosti.
  • Google (Gmail) – slanje e-mailova o narudžbama s adrese franolivingstonweb@gmail.com.
  • Mailchimp (Intuit Inc., SAD) – newsletter, samo ako se prijavite.
  • Cloudflare Turnstile (Cloudflare Inc.) – zaštita obrazaca i prijave od spama; obrađuje IP adresu i podatke preglednika.
  • YouTube (Google) – ugrađeni videozapisi; YouTube prima podatke poput IP adrese i može postaviti kolačiće kada pokrenete video.
  • Bandsintown – datumi koncerata učitavaju se s Bandsintowna.
  • Poštanske i kurirske službe – ime i adresa radi dostave fizičkih proizvoda.

Ako se pružatelj usluga nalazi izvan EU-a (npr. u SAD-u), prijenos se temelji na Okviru za privatnost podataka EU–SAD ili na standardnim ugovornim klauzulama Europske komisije.

Koliko dugo čuvamo podatke

  • Podaci o narudžbama i računima: koliko propisuju hrvatski porezni i računovodstveni propisi.
  • Korisnički račun: dok ga ne obrišete ili ne zatražite brisanje.
  • Newsletter: do odjave.
  • Upiti: koliko je potrebno za odgovor na upit.
  • Sigurnosni zapisi (npr. blokirane IP adrese): do 30 dana.

Kolačići

Koristimo samo kolačiće nužne za rad weba: košaricu i sesiju na blagajni, prijavu i zaštitu od spama. Ne koristimo kolačiće za oglašavanje ni praćenje. Fontovi se učitavaju s našeg poslužitelja. Kada pokrenete ugrađeni YouTube video, YouTube može postaviti svoje kolačiće.

Vaša prava

Imate pravo na pristup podacima, ispravak, brisanje, ograničenje obrade, prenosivost i prigovor te pravo u svakom trenutku povući privolu. Za ostvarivanje prava pišite na franolivingstonweb@gmail.com. Imate i pravo podnijeti prigovor Agenciji za zaštitu osobnih podataka (AZOP), Selska cesta 136, 10000 Zagreb, azop.hr.