Last updated: 6 November 2026 · Hrvatski ↓
Physical products (CDs, printed songbooks)
You may withdraw from the purchase within 14 days of receiving the goods, without giving any reason.
- How: before the 14 days have passed, send us a clear statement by e-mail to franolivingstonweb@gmail.com (you can use the model form below).
- Return: send the goods back within 14 days of your notice to: Branimir Živković, Škrljevo 233/1, HR-51223 Škrljevo, Croatia. The cost of returning the goods is paid by the buyer.
- Refund: we refund all payments received, including the standard shipping cost, within 14 days of receiving your notice, using the same payment method (PayPal). We may withhold the refund until we have received the goods back or you have shown that you have sent them.
Sealed audio CDs can only be returned if the seal (foil) has not been broken after delivery – this is a statutory exception for sealed audio recordings. You are liable for any loss in value caused by handling the goods beyond what is necessary to check them.
Digital products (MP3/FLAC downloads, PDF sheet music)
Downloads are delivered immediately. At checkout you expressly agree to immediate delivery and acknowledge that you thereby lose your right of withdrawal; once the download is available, the purchase can therefore no longer be withdrawn. If a file is faulty or does not open, contact us – we will send you a working file or refund you.
Damaged, faulty or wrong items
Please contact us at franolivingstonweb@gmail.com, if possible within 8 days of delivery and with a photo. We will send a replacement at our cost or refund you. Your statutory rights remain unaffected.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Branimir Živković, Škrljevo 233/1, HR-51223 Škrljevo, Croatia, franolivingstonweb@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ……
Order number: ……
Ordered on / received on: ……
Name of consumer: ……
Address of consumer: ……
Date: ……
Pravila o povratu
Zadnja izmjena: 6. studenoga 2026.
Fizički proizvodi (CD-ovi, tiskane notne zbirke)
Od kupnje možete odustati u roku od 14 dana od primitka robe, bez navođenja razloga.
- Kako: prije isteka 14 dana pošaljite nam jasnu izjavu e-mailom na franolivingstonweb@gmail.com (možete koristiti obrazac u nastavku).
- Povrat robe: robu vratite u roku od 14 dana od izjave na adresu: Branimir Živković, Škrljevo 233/1, HR-51223 Škrljevo. Troškove povrata snosi kupac.
- Povrat novca: sve primljene uplate, uključujući standardne troškove dostave, vraćamo u roku od 14 dana od primitka izjave, istim načinom plaćanja (PayPal). Povrat možemo zadržati dok ne primimo robu ili dokaz da je poslana.
Zapečaćeni audio CD-ovi mogu se vratiti samo ako zaštitna folija nakon isporuke nije otvorena – to je zakonska iznimka za zapečaćene audio snimke. Kupac odgovara za umanjenu vrijednost robe nastalu rukovanjem većim od potrebnog za utvrđivanje njezinih svojstava.
Digitalni proizvodi (MP3/FLAC, PDF note)
Digitalni sadržaj isporučuje se odmah. Na blagajni izričito pristajete na trenutnu isporuku i potvrđujete da time gubite pravo na jednostrani raskid ugovora; nakon što sadržaj postane dostupan, od kupnje stoga nije moguće odustati. Ako datoteka nije ispravna ili se ne otvara, javite nam se – poslat ćemo ispravnu datoteku ili vratiti novac.
Oštećeni, neispravni ili pogrešni proizvodi
Javite nam se na franolivingstonweb@gmail.com, po mogućnosti u roku od 8 dana od primitka i s fotografijom. Poslat ćemo zamjenu o našem trošku ili vratiti novac. Vaša zakonska prava ostaju netaknuta.
Obrazac za jednostrani raskid ugovora
(Ispunite i pošaljite ovaj obrazac samo ako želite raskinuti ugovor.)
Prima: Branimir Živković, Škrljevo 233/1, HR-51223 Škrljevo, franolivingstonweb@gmail.com
Ovime izjavljujem da jednostrano raskidam ugovor o kupnji sljedeće robe: ……
Broj narudžbe: ……
Datum narudžbe / primitka: ……
Ime i prezime: ……
Adresa: ……
Datum: ……